When supporting high-usage services, there is always a chance for service disruption, which directly impacts the customers. When service outages arise, service providers and businesses are in a reactionary position while attempting to locate the system failure. Depending on the structure of the troubleshooting protocol for a service provider or business, there can be many steps taken before a technician is deployed. Once the technician is deployed, there still is a chance that challenged can arise for them locating the exact fault.
